USPS Customer Experience Survey 2022 at provides an online set of questions which are created by the U.S. Customer Postal Service. This survey aids the U.S. Postal Service Experience to get a better understanding of the needs and desires of their customers.

The USPS or U.S. Postal Service Experience Survey can be taken at the official website of the survey at

The USPS Customer Experience Survey aids the USPS in getting to know if the customers are happy and satisfied with the services that they offer.

All the information that USPS collects via survey, is used to improve the quality of their postal services according to the desire of the customer that provides the customer with a smooth experience.

You and the company, both are benefited from the feedback and it is equally important for each. From your feedback, the company modifies and improves itself to make your experience better.

Your response helps USPS to become better and provide smooth service to its customers.

Read Also:-

What is the U.S. Postal Service?

USPS or U.S. Postal Service is an independent American postal service agency that is officially owned by the federal government. The USPS has nearly 600,000 employees working for it.

The USPS delivers millions of packages as well as letters every day to the citizens of America. The whole US is largely dependent on the U.S. Postal Service for their mails.

What is the objective of the USPS customer experience survey at

  • Based on the experience of your mail delivery by the U.S. Postal Service, you will need to answer a simple questionnaire at
  • The survey information will help the USPS to improve themselves according to the needs and desires of the customer. 
  • Through the survey, USPS can understand which aspects they need to work more on and which they do not need to pay as much attention to.
  • Your feedback will help the USPS to make their service quality better and work smoothly.

Important details regarding the USPS Customer Experience Survey:

  • is the official survey page of the U.S postal service customer experience survey.
  • You can submit your feedback either online, using a mobile phone, or via scanning the QR code.
  • The survey limit is 1 survey per person.
  • You must have your latest U.S. Postal Service receipt that contains an invitation for the survey.

How to take the USPS Customer Experience Survey online?
  • Select your preferred language using which you wish to participate in the survey.
  • Then you will need to carefully read the information that is given below and above the diagram. After that enter your zip code +4 code. This code will be situated at the top of your USPS receipt.
  • Click on “Begin Questionnaire”.
  • Then you shall check your top of the receipt and enter the time of your transaction in the format MM/DD.
  • Then you shall fill up the time written on your receipt of the transaction.
  • Answer all the questions honestly regarding your experience with the USPS.
  • You can type in any other comments or suggestions that you may have.
  • Once you have completed taking the survey, click on “Finish”. 

How to take the USPS Customer Experience Survey using phone? 

In order to take the USPS customer experience survey using your phone, you will need to call 1-800-410-7420

How to take the USPS Customer Experience Survey using phone? 

In order to take the USPS customer experience survey using a QR code, simply scan the QR code on the USPS receipt from your phone and take the survey.

Contact Details of USPS:

Customer Care Center Mobile no: (800) 522-9085 or 877-569-6614

Official E-mail address: [email protected]

USPS Social Media links:


[su_youtube_advanced url=”” playlist=”U.S. Postal Service Customer Experience Survey” title=”U.S. Postal Service Customer Experience Survey”]

Frequently Asked Questions (

1.What are the hours of operation of USPS?

  • Monday – Friday 8 AM – 8:30 PM ET
  • Saturday 8 AM – 6 PM ET

2.What are all the methods by which one can take the USPS survey?

  1. Online at
  2. Using the toll-free mobile number
  3. Scanning the QR code on the receipt.

3.What is the age limit to participate in the survey?

You have to be at least 18 years of age to participate in the survey.

Wrapping It Up is the official survey website of USPS. The customers can share their experience regarding the service of USPS through this survey.

In this article, you will be thoroughly explained all the instructions that you should know regarding the USPS customer experience survey.

You are also provided with USPS contact details in case you have any other queries that you may wish to ask the USPS customer care executive. 

Leave a Comment